Customer Relationship Management Officer at Prime Life Insurance Limited (Deadline: 23rd March,2022)

Share this to colleagues

Customer Relationship Management Officer at Prime Life Insurance Limited (Deadline: 23rd March,2022)

ūüŹėÔłŹ About the Organization and Job Details

The Organization

Prime Life Insurance Limited

Prime Life Insurance Limited is an insurance company, established in 2011 by Rwandan investors, a licensed life insurance company authorized by the National Bank of Rwanda (BNR).

ūüďč Job Description Details

Job Position Title

Customer Relationship Management Officer

Job Positing Date: 14th March,2022

Job Closing Date: 23rd march,2022

Number of Job Positions

1

Job Location

Kigali, Rwanda

Job Payment Terms and Contract

FullTime

Job Duties& Tasks  and Responsibilities

  • Receiving Calls:¬†Picking up calls from (1320 & 0783 990 335 )
  • Directing inquiries:¬†Solving stakeholders‚Äô queries efficiently, and following up with departmental focal persons to solve to address respective queries. Handling clients‚Äô possible claims and forward the rest to the responsible staff by tagging them on a google sheet shared with various stakeholders and make follow up until to query is solved.
  • Information provision:¬†Providing sufficient products and procedures information to whoever asking.
  • Doing Sales:¬†Pulling monthly sales production report to turn matured, lapsed and dormant policies into new business. Monitoring and giving alerts on lapsed policies, Referral program, claim experience and services regularly.
  • Giving feedback to clients: Giving feedback to clients via call, email, live or SMS their concern.
  • Collecting customer‚Äôs feedback: Reaching out clients by sampling to assess customer satisfaction level and collect feedback for Prime Life Management.
  • Addressing digital products technical issues: Receiving clients‚Äô concerns on digital products and handling basic technical issues. Coordinating with departments to solve advanced technical issues arising from digital products.
  • Handling Claim communications via Life Claims specific email: Receiving claims via specific claims department email to be created and guiding clients on how to complete claims requirements. Making sure completed claims file are submitted to claims unit for processing.
  • Reporting frequent queries:¬†Analyzing and gathering frequent and common queries/concern to be submitted to Prime Life Management. Giving report on unsolved issues to call upon special intervention.

ūüíľ Job Specification

Job Qualification Needed

  • A bachelor‚Äôs degree in business, administration, communication or a related field.
  • A minimum of 3 years‚Äô experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

ūüĆź How to Apply

Job Application Channel Accepted¬† and any other relevant Application ¬†Info’s¬†

Only Qualified Candidates should submit their application letter, Curriculum Vitae (CV), Copy of academic documents and copy of National Identification to Prime Life Insurance Ltd mail: hrmlife@prime.rw 

The deadline for submitting applications is: 23rd  March 2022 

Applications should be addressed to the Chief Executive Officer of PRIME LIFE INSURANCE Ltd.

Only selected candidates will be contacted.

Signed by:

Innocent HABARUREMA

Chief Executive Officer

Application Deadline Provided

Please  Apply for  this Job  not later than 23rd / March/ 2022


  • Are you¬† an Employer (¬† Businesses & Entities of All kinds or Individuals )¬† Hiring or looking¬† any kind of Online Applications & Registrations Services ?¬† Career in Rwanda Ltd¬† serve you¬† in Job Advertisements & Recruitment Services, Every Online Services¬† that you may need.
  • Don’t you Have time¬† to Apply or Updates and Optimize¬† your Job¬† Application File ( CVs &Resumes , online Job Profile Accounts , etc.¬†) ¬†?, Don’t Hastate to Contact Career in Rwanda Ltd¬† via¬† WhatsApp¬† and Call¬† : +250785036816 / +250790518586 for any Kind Assistance , we help every Job Seeker to send¬† a Professional and Well Updated¬† ( CVs, Resumes,¬† online Job Profile Accounts, etc. )¬†to the Concerned Employer!
  • IF YOU ARE JOB SEEKER , GET UNLIMITTED¬† DIRECT ONLINE¬† JOB¬† APPLICATION SERVICE BY REGISTERING HERE

VISIT CAREER IN RWANDA Ltd’s SERVICE PAGE¬† AND¬† GET QUICK ONLINE¬† CAREERS /JOBS OR EDUCATIONAL APPLICATION ASSISTNCES , ADVERTISEMENT AND RECRUITMENT SERIVICES¬† RIGHT NOW¬†


CLICK HERE to Join Our Careers WhatsApp group 

 49 All the time,  1 To day

Share this to colleagues

You May also read these Posts

Rich results on Google's SERP when searching for 'World Food Programme (WFP)'

Career Opportunities: Logistics Officer(Food Technologist) at The United Nations World Food Programme (WFP) (Deadline:14th of October 2022.

Career Opportunities: Logistics Officer(Food Technologist) at The United Nations World Food Programme (WFP) (Deadline:14th of October 2022. Requisition ID¬†173702¬†–¬†Posted¬†29/09/2022¬†–¬†Short Term-SC WFP¬†–¬†Africa, Central & Eastern¬†–¬†Rwanda¬†–¬†Kigali¬†–¬†Working Job

Read More ¬Ľ